Cookie Consent

Last updated: 10 Dec 2025

This Cookie Notice explains how Jetbay Air Charter Services Pte. Ltd. ("JETBAY", "we", "us" or "our") uses cookies and similar technologies on our website and digital platforms (together, the "Services").

It should be read together with our Privacy Policy, which explains in more detail how we collect, use, disclose and protect personal data.

By continuing to use our Services, or by accepting cookies in our cookie settings, you agree to the use of cookies as described in this Notice.

1. What are cookies?

Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website. They allow the website to recognise your device and store certain information about your preferences or past actions.

We also use similar technologies such as pixels, tags, SDKs and local storage, which work in a comparable way. In this Notice, we refer to all of these collectively as "cookies".

2. How we use cookies

We use cookies to:

Ensure our website works properly and securely
Enable core features such as search, booking and account login
Remember your choices (for example, language or region)
Understand how visitors use our Services so we can improve performance and content
Provide personalised content and advertising that may be more relevant to your interests

Some cookies are essential for the operation of our Services. For non-essential cookies (such as analytics and marketing cookies), we rely on your consent, which you can manage using our cookie settings.

Where cookie or analytics data is combined with other information that identifies you, we treat this combined information as Personal Data and handle it in line with our Privacy Policy.

3. Types of cookies we use

Our cookie banner and settings centre group cookies into the following categories:

3.1 Essential Cookies (Always Active)

These cookies are required for core site functionality and cannot be switched off in our systems. They are usually set in response to actions you take, such as:

Navigating pages and using the search or booking forms
Secure login and account authentication
Remembering your privacy and cookie preferences
Preventing fraud and maintaining site security

You can set your browser to block or alert you about these cookies, but some parts of the site will not work properly.

3.2 Analytics Cookies

These cookies help us understand how visitors use our Services so we can measure usage, improve performance, and develop new features. They may, for example:

Track which pages are visited and how users move around the site
Measure how long visitors spend on specific pages
Help us understand which content, routes or services are most popular

Analytics cookies are usually set by third-party analytics providers acting on our behalf. The information collected is typically aggregated and does not directly identify you. Where such data is linked to other information that can identify you, we treat it as Personal Data.

Analytics cookies are only activated with your consent via our cookie settings.

For more information on how we use Google Analytics and related advertising features (including Google Signals, remarketing and demographics reporting), please refer to the "Google Analytics" section of our Privacy Policy.

3.3 Marketing Cookies

These cookies are set by us and our advertising partners to build a profile of your interests and show you relevant advertisements on our Services and on other websites or apps.

They may:

Record your visit to our site and the pages or services you viewed
Help us measure the effectiveness of our marketing campaigns
Allow us to create custom audiences or remarketing lists on advertising platforms
Limit how often you see a particular advertisement

If you do not allow these cookies, you may still see advertising, but it will be less tailored to you.

Marketing cookies are only used when you have given consent in our cookie settings.

4. Examples of cookies and similar technologies

Depending on your location and how you use our Services, we may use:

First-party cookies – set by the jet-bay.com domain to remember your preferences and support core functions.
Third-party analytics cookies – for example, those placed by analytics providers to help us understand visitor behaviour and improve our Services.
Advertising cookies and pixels – placed by advertising partners (for example, search engines or social media networks) so that we can show, measure and improve personalised ads across different websites and apps.
Mobile SDKs – in the JETBAY app, software development kits that perform similar functions to cookies (such as analytics, crash reporting and performance monitoring). Many of these can be managed via your device settings.

The exact cookies and partners may change over time as we update or improve our Services and marketing tools.

When you first visit our website, you will see a cookie banner that allows you to:

Accept All cookies; or
Submit Preference and choose which categories (Analytics / Marketing) you wish to allow, while Essential Cookies remain always active.

You can change or withdraw your consent at any time by opening the Cookie Settings panel (for example, via the link in our website footer or settings icon) and adjusting the toggles.

Your preferences will normally apply only to the device and browser you use at that time. If you clear your cookies, change device, or use a different browser, you may need to set your preferences again.

5.2 Browser and device controls

Most web browsers and mobile devices also allow you to:

View which cookies are stored
Block some or all cookies
Delete cookies when you close your browser or app

Please refer to your browser or device help section for details on how to manage cookie settings.

If you block all cookies, our website and app may not function properly, and some features (such as secure login, saved searches or language preferences) may not be available.

You can also manage certain advertising cookies and preferences directly with third-party providers or through industry opt-out tools, where available in your region.

6. Third-party cookies and links

Our Services may contain links to third-party websites, plug-ins or applications. These third parties may use their own cookies and have their own privacy and cookie policies, which we do not control.

We are not responsible for the security or privacy practices of such third parties, and we encourage you to review the privacy and cookie policies of every website or app you visit.

7. International users

Our website is operated from Singapore and is primarily intended for users in markets where we offer services. Our website and services are not directed at data subjects in the European Union.

Where applicable local laws impose additional cookie or consent requirements, we will comply with those laws, including obtaining any necessary consent before placing certain cookies on your device.

We may update this Cookie Notice from time to time to reflect changes in technology, legal requirements, or our business operations.

When we make material changes, we will update the "Last updated" date at the top of this page and may also take additional steps to inform you, such as displaying a notice on our website.

We encourage you to review this page regularly to stay informed about our use of cookies and similar technologies.