Security Advisory: Fraudulent Websites Impersonating Jetbay

How to Protect Yourself

To help keep your information safe, please follow these precautions:

• Verify the website address. Check that you are visiting jet-bay.com before entering any information.
• Be cautious of suspicious links. Avoid clicking unfamiliar links in unsolicited emails, text messages, messaging apps or online advertisements claiming to represent Jetbay.
• Protect your personal information. Do not enter passwords, payment details or other sensitive information on websites you cannot verify as legitimate.
• Verify unexpected requests. If you receive an unexpected request for payment or personal information, contact Jetbay through our official website to confirm its legitimacy.

What to Do If You Have Interacted with a Suspicious Website

If you believe you have visited a fraudulent website or shared information with an unauthorised party, we recommend taking the following steps:

• If you shared your password: Change it immediately on the legitimate website and on any other accounts where you have reused the same password.
• If you shared payment or banking details: Contact your bank or card issuer promptly for advice on securing your account and monitoring or disputing unauthorised transactions.
• If you made a payment: Contact your bank or payment provider as soon as possible. Keep any receipts, transaction records and relevant communications.
• If you shared personal or identity information: Contact us through our official support channels for guidance on the appropriate next steps.
• If you received a suspicious message: Avoid clicking further links or downloading attachments. Keep a copy of the message and its sender details if you need to report it.

Taking action promptly may help reduce the risk of further unauthorised activity.

Reporting Suspicious Websites or Communications

If you encounter a website, email, message or advertisement that appears to impersonate Jetbay, please report it to us at report@jet-bay.com.

Where possible, include the suspicious website address, a screenshot, and details of how you encountered it. Please do not submit passwords, full payment card details or other sensitive personal information in your report.

Our Commitment to Customer Security

We take reports of brand impersonation seriously and are working to address the issue through appropriate channels.

We will update this advisory as further verified information becomes available.

For your security, please access Jetbay only through our official website:

jet-bay.com